NoaxAI Custom Responses Configuration

Learn how to set up and manage custom responses in your NoaxAI chatbot to provide more personalized customer service.

What are Custom Responses?

Custom responses allow you to:

• Create specific trigger phrases
• Define exact responses
• Handle special cases
• Maintain brand voice

Setting Up Custom Responses

1. Access Custom Responses
   • Navigate to Chat Bot Settings
   • Find Custom Responses section
   • Click "Add Custom Response"
2. Configure Triggers
   • Enter trigger phrase
   • Choose exact or partial matching
   • Set response priority
   • Add multiple variations
3. Create Responses
   • Write clear, helpful responses
   • Include relevant information
   • Maintain consistent tone
   • Test response accuracy

Best Practices

1. Trigger Phrases
   • Use common customer language
   • Include variations of questions
   • Consider misspellings
   • Keep phrases concise
2. Response Content
   • Provide complete information
   • Use friendly tone
   • Include call-to-action when needed
   • Keep responses concise

Testing and Optimization

1. Verify Triggers
   • Test different phrasings
   • Check response accuracy
   • Monitor customer satisfaction
   • Adjust as needed
2. Maintenance
   • Review responses regularly
   • Update outdated information
   • Add new scenarios
   • Remove unused triggers

For more advanced features, explore our advanced configuration guide.